Shipping policy

A) Shipping costs
Country Shipping costs Delivery time

Andorra

Free shipping from 500.00 € net value of goods, from 12.60 € net, depending on weight

6 - 7 working days

Belgium

Free shipping from 180.00 € net value of goods, from 8.00 € net, depending on weight

2 working days

Bulgariya

Free shipping from 160.00 € net value of goods, from 15.00 € net, depending on weight

4 - 5 working days

Czechia

Free shipping from 150.00 € net value of goods, from 10.00 € net, depending on weight

2 - 3 working days

Danmark

Free shipping from 970.00 € net value of goods, from 8.00 € net, depending on weight

2 - 3 working days

Germany

Free shipping from 130.00 € net value of goods, from 4.50 € net, depending on weight

1 - 2 working days

Eesti

Free shipping from 130.00 € net value of goods, from 10.00 € net, depending on weight

3 - 4 working days

España Península y Baleares

Free shipping from 130.00 € net value of goods, from 9.00 € net, depending on weight

3 - 4 working days

España Islas Canarias / Ceuta / Melilla

Free shipping from 150.00 € net value of goods, from 12.60 € net, depending on weight

7 - 10 working days

France

Free shipping from 130.00 € net value of goods, from 8.00 € net, depending on weight

2 - 3 working days

Elláda / Greece

Free shipping from 160.00 € net value of goods, from 15.00 € net, depending on weight

4 - 5 working days

Ireland

Free shipping from 150.00 € net value of goods, from 10.00 € net, depending on weight

3 - 4 working days

Iceland

Free shipping from 160.00 € net value of goods, from 15.00 € net, depending on weight

4 - 6 working days

Israel*

Free shipping from 200.00 € net value of goods, from 20.00 € net, depending on weight

7 working days

Italy

Free shipping from 150.00 € net value of goods, from 10.00 € net, depending on weight

3 working days

Croatia (Republika Hrvatska)

Free shipping from 150.00 € net value of goods, from 10.00 € net, depending on weight

3 working days

Kýpros / Cyprus

Free shipping from 160.00 € net value of goods, from 15.00 € net, depending on weight

9-11 working days

Latvija

Free shipping from 130.00 € net value of goods, from 10.00 € net, depending on weight

3 - 4 working days

Liechtenstein

Free shipping from 150.00 € net value of goods, from 14.00 € net, depending on weight

2 - 3 working days

Lietuva

Free shipping from 160.00 € net value of goods, from 15.00 € net

4 - 5 working days

Luxembourg

Free shipping from 130.00 € net value of goods, from 8.00 € net, depending on weight

2 - 3 working days

Magyarországon

Free shipping from 130.00 € net value of goods, from 10.00 € net, depending on weight

4 working days

Malta

Free shipping from 150.00 € net value of goods, from 12.60 € net, depending on weight

4 - 5 working days

Monacco

Free shipping from 150.00 € net value of goods, from 12.60 € net, depending on weight

3 - 5 working days

Netherlands

Free shipping from 130.00 € net value of goods, from 8.00 € net, depending on weight

1 - 2 working days

Norge

Free shipping from 150.00 € net value of goods, from 12.60 € net, depending on weight

4 - 5 working days

Austria

Free shipping from 130.00 € net value of goods, otherwise 8.00 € net

3 - 4 working days

Polska

Free shipping from 550.00 € net value of goods, otherwise 8.00 € net

2 - 3 working days

Portugal continental

Free shipping from 130.00 € net value of goods, otherwise 9.90 € net

4 - 5 working days

Portugal (Arquipélagos dos Açores e Madeira)

Free shipping from 150.00 € net value of goods, otherwise 12.60 € net

6 - 8 working days

Romania

Free shipping from 150.00 € net value of goods, otherwise 10.00 € net

3 - 4 working days

San Marino

Free shipping from 150.00 € net value of goods, otherwise 10.00 € net

3 working days

Slovenia

Free shipping from 150.00 € net value of goods, otherwise 12.60 € net

3 working days

Slovensko

Free shipping from 150.00 € net value of goods, otherwise 10.00 € net

3 working days

Sverige

Free shipping from 150.00 € net value of goods, otherwise 12.60 € net

3 working days

Switzerland**

Free shipping from CHF 165.00 net value of goods, otherwise CHF 15.40 net

3 - 4 working days

Suomi

Free shipping from 150.00 € net value of goods, otherwise 12.60 € net

4 working days

United Kingdom***

Free shipping from 130.00 € net value of goods, otherwise 10.00 € net

2 - 4 working days

B) Who do you ship with and can I track my shipment?
We ship all orders with DHL courier (personal delivery). We will be happy to provide you with the track & trace number at your request.
C) When does my order leave the warehouse?

Your goods will normally leave our warehouse on the day of ordering if we receive the order by 12 noon. The delivery time is approx. 1 to 7 working days, depending on the country of delivery. The shipment is made from our warehouse in Germany. Shipping takes place from Monday to Friday, except on public holidays.
D) Can the delivery address differ from the billing address and which transport company will be used to send my parcel?
Yes - when completing the order, you have the option of specifying a delivery address that differs from the billing address.
The parcel will be delivered with the DHL courier service to the desired delivery address (delivery Monday to Friday during business hours) against signature. If you are not sure whether you are at home or not, you can arrange an individual "drop-off authorization" with DHL. You can download the necessary form from the DHL website at www.DHL.de . In this form, you can leave individual instructions for the DHL driver, such as "If I am not at home, the parcel can be left at the hairdresser on the first floor" - If you have any questions, please contact DHL directly.
E) Can I return the goods and who bears the costs?
If you are not satisfied with the goods, you can return them within 14 days of receipt in the original unopened packaging at your own expense. Further information on returns can be found in our terms and conditions. If the goods are faulty, please let us know as soon as possible, at the latest within 5 working days of receiving your order. Please always enclose a copy of the invoice with your return.

Q) What is the address for returning goods?

Please send your returns together with a copy of the invoice to the following address: HCTT Europe GmbH, PAKET4YOU Nr 977346, Hohenkrähenstraße 22, DE-79798 Jestetten (Germany)


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