Shipping policy

A) Delivery conditions and shipping costs
Country Shipping costs Delivery time

Andorra

Free shipping from 420.00 € net value of goods, from 13.48 € incl. VAT, depending on weight

6 - 7 working days

Belgium

Free shipping from 350.00 € net value of goods, from 14.38 € incl. VAT, depending on weight

3-4 working days

Bulgariya

Free shipping from 420.00 € net value of goods, from 15,040 € incl. VAT, depending on weight

4 - 7 working days

Czechia

Free shipping from 420.00 € net value of goods, from 14.37 € incl. VAT, depending on weight

3 - 5 working days

Danmark

Free shipping from 420.00 € net value of goods, from 14.85 € incl. VAT, depending on weight

3 - 4 working days

Germany

Free shipping from 350.00 € (excluding VAT, value of goods), from 9.44 € incl. VAT, depending on weight

1 - 2 working days

Eesti

Free shipping from 420.00 € net value of goods, from 14.04 € incl. VAT, depending on weight

4 - 6 working days

España Península y Baleares

Free shipping from 420.00 € Net value of goods, from 14.77 € incl. VAT, depending on weight

4 - 6 working days

España Islas Canarias / Ceuta / Melilla

Free shipping from 420.00 € net value of goods, from 14.77 € incl. VAT, depending on weight

7 - 10 working days

France

Free shipping from 350.00 € net value of goods, from 13.48 € incl. VAT, depending on weight

2 - 4 working days

Elláda / Greece

Free shipping from 420.00 € net value of goods, from 14.04 € incl. VAT, depending on weight

4 - 5 working days

Ireland

Free shipping from 420.00 € net value of goods, from 14.04 € incl. VAT, depending on weight

4 - 5 working days

Iceland

Free shipping from 420.00 € net value of goods, from 26.91 € incl. VAT, depending on weight

6 - 10 working days

Israel*

Free shipping from 500.00 € net value of goods, from 32.00 € incl. VAT, depending on weight

7 - 14 working days

Italy

Free shipping from 420.00 € net value of goods, from 14.77 € incl. VAT, depending on weight

4 - 6 working days

Croatia (Republika Hrvatska)

Free shipping from 420.00 € net value of goods, from 14.04 € incl. VAT, depending on weight

4 - 6 working days

Kýpros / Cyprus

Free shipping from 420.00 € net value of goods, from 14.04 € incl. VAT, depending on weight

9 - 11 working days

Latvija

Free shipping from 420.00 € Net value of goods, from 14.04 € incl. VAT, depending on weight

4 - 6 working days

Liechtenstein

Free shipping from 350.00 € net value of goods, from 14.04 € incl. VAT, depending on weight

2 - 3 working days

Lietuva

Free shipping from 420.00 € net value of goods, from 14.04 € incl. VAT
depending on weight

4 - 5 working days

Luxembourg

Free shipping from 350.00 € net value of goods, from 13.48 € incl. VAT, depending on weight

2 - 3 working days

Magyarországon

Free shipping from 420.00 € net value of goods, from 14.04 € incl. VAT, depending on weight

4 - 6 working days

Malta

Free shipping from 420.00 € net value of goods, from 14.04 € incl. VAT, depending on weight

4 - 5 working days

Monacco

Free shipping from 420.00 € net value of goods, from 14.04 € incl. VAT depending on weight

3 - 5 working days

Netherlands

Free shipping from 350.00 € net value of goods, from 13.48 € incl. VAT depending on weight

2 - 4 working days

Norge

Free shipping from 420.00 € net value of goods, from 26.91 € incl. VAT excl. customs clearance costs, depending on weight

6 - 10 working days

Austria

Free shipping from 350.00 € net value of goods, from 13.48 € incl. VAT
depending on weight

3 - 4 working days

Polska

Free shipping from 430.00 € net value of goods, from 14.81 € incl. VAT
depending on weight

3 - 6 working days

Portugal continental

Free shipping from 420.00 € net value of goods, from 14.04 € incl. VAT
depending on weight

5 - 10 working days

Portugal (Arquipélagos dos Açores e Madeira)

Free shipping from 420.00 € net value of goods, from 14.04 € incl. VAT
depending on weight

6 - 8 working days

Romania

Free shipping from 420.00 € net value of goods, from 14.04 € incl. VAT
depending on weight

3 - 6 working days

San Marino

Free shipping from 420.00 € net value of goods, from 14.04 € incl. VAT
depending on weight

3 - 6 working days

Slovenia

Free shipping from 420.00 € net value of goods, from 14.77 € incl. VAT
depending on weight

3 - 6 working days

Slovenia

Free shipping from 420.00 € net value of goods, from 14.77 € incl. VAT
depending on weight

3 - 6 working days

Sverige

Free shipping from 420.00 € net value of goods, from 14.87 € incl. VAT
depending on weight

3 - 6 working days

Switzerland**

Free shipping from 2,000 € net value of goods, from € 60.00 (shipping + customs clearance, excluding VAT). - any VAT is paid by the recipient)

7 - 14 working days

Suomi

Free shipping from 420.00 € net value of goods, from 14.04 € incl. VAT

4 - 6 working days

B) Who do you ship with and can I track my shipment?
We ship all orders with DHL courier (personal delivery). You will receive the track & trace number by email
C) When does my order leave the warehouse?

Your goods will normally leave our warehouse on the day of ordering if we receive the order before 12 noon. The goods are dispatched from our warehouse in Jestetten, Germany. Shipping takes place from Monday to Friday, except on public holidays.
D) Can the delivery address differ from the billing address and which transport company will be used to send my parcel?
Yes - when completing the order, you have the option of specifying a delivery address that differs from the billing address.
The parcel will be delivered with the DHL courier service to the desired delivery address (delivery Monday to Friday during business hours) against signature. If you are not sure whether you are at home or not, you can arrange an individual "drop-off authorization" with DHL. You can download the necessary form from the DHL website at www.DHL.de . In this form, you can leave individual instructions for the DHL driver, such as "If I am not at home, the parcel can be left at the hairdresser on the first floor" - If you have any questions, please contact DHL directly.
E) Can I return the goods and who bears the costs?
If you are not satisfied with the goods, you can return them within 14 days of receipt in the original unopened packaging at your own expense. Further information on returns can be found in our General Terms and Conditions. If the goods are faulty, please let us know as soon as possible, at the latest within 5 working days of receiving your order. Please always enclose a copy of the invoice with your return.

Q) What is the address for returning goods?

Please send your returns together with a copy of the invoice to the following address: HCTT Europe GmbH, PAKET4YOU Nr 977346, Hohenkrähenstraße 22, DE-79798 Jestetten (Germany)

Footer image

© 2025 HCTT Europe GmbH, Berlin, your partner for complementary medicine since 1998

  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa
Close