Shipping policy

A) Shipping costs and transportation times

Country	Shipping costs	Delivery time
Andorra	Free shipping from 420.00 € (incl. VAT) value of goods, otherwise from 13.48 € incl. VAT(depending on weight)	6 - 7 working days
Belgium	Free shipping from 350.00 € (incl. VAT) value of goods, otherwise from 7.90 € incl. VAT (depending on weight)	3-4 working days
Bulgariya	VFree shipping from 350.00 € (incl. VAT) value of goods, otherwise from 14.90 € incl. VAT(depending on weight)	4 - 7 working days
Czechia	Free shipping from 350.00 € (incl. VAT) value of goods, otherwise from 15.99 € incl. VAT(depending on weight)	3 - 5 working days
Danmark	Free shipping from 350.00 € (incl. VAT) value of goods, otherwise from 14.93 € incl. VAT(depending on weight)	3 - 4 working days
Germany	Free shipping from 350.00 € (incl. VAT) value of goods, otherwise from 5.35 € incl. VAT (depending on weight)	1 - 2 working days
Eesti	Free shipping from 350.00 € (incl. VAT) value of goods, otherwise from 14.04 € incl. VAT(depending on weight)	4 - 6 working days
España Península y Baleares	Free shipping from 350.00 € (incl. VAT) value of goods, otherwise from 14.77 € incl. VAT(depending on weight)	4 - 6 working days
España Islas Canarias / Ceuta / Melilla	Free shipping from 420.00 € (incl. VAT) value of goods, otherwise from 14.77 € incl. VAT(depending on weight)	7 - 10 working days
France	Free shipping from 350.00 € (incl. VAT) value of goods, otherwise from 9.60 € incl. VAT (depending on weight)	2 - 4 working days
Elláda / Greece	Free shipping from 500.00 € (incl. VAT) value of goods, otherwise from 14.90 € incl. VAT (depending on weight)	4 - 5 working days
Ireland	Free shipping from 350.00 € (incl. VAT) value of goods, otherwise from 15.90 € incl. VAT(depending on weight)	4 - 5 working days
Iceland	Free shipping from 500.00 € (incl. VAT) value of goods, otherwise from 26.91 € incl. VAT(depending on weight)	6 - 10 working days
Israel*	Free shipping from 500.00 € (incl. VAT) value of goods, otherwise from 32.00 € incl. VAT(depending on weight)	7 - 14 working days
Italia	Free shipping from 350.00 € (incl. VAT) value of goods, otherwise from 15.99 € incl. VAT(depending on weight)	4 - 6 working days
Croatia (Republika Hrvatska)	Free shipping from 350.00 € (incl. VAT) value of goods, otherwise from 14.90 € incl. VAT(depending on weight)	4 - 6 working days
Kýpros / Cyprus	Free shipping from 500.00 € (incl. VAT) value of goods, otherwise from 16.60 € incl. VAT(depending on weight)	9 - 11 working days
Latvija	Free shipping from 350.00 € (incl. VAT) value of goods, otherwise from 15.90 € incl. VAT(depending on weight)	4 - 6 working days
Liechtenstein	Free shipping from 500.00 € (incl. VAT) value of goods, otherwise from 15.90 € incl. VAT(depending on weight)	2 - 3 working days
Lietuva	Free shipping from 350.00 € (incl. VAT) value of goods, otherwise from 15.90 € incl. VAT(depending on weight)	4 - 5 working days
Luxembourg	Free shipping from 350.00 € (incl. VAT) value of goods, otherwise from 9.36 € incl. VAT (depending on weight)	2 - 3 working days
Magyarországon	Free shipping from 350.00 € (incl. VAT) value of goods, otherwise from 15.99 € incl. VAT(depending on weight)	4 - 6 working days
Malta	Free shipping from 500.00 € (incl. VAT) value of goods, otherwise from 15.90 € incl. VAT(depending on weight)	4 - 5 working days
Monacco	Free shipping from 500.00 € (incl. VAT) value of goods, otherwise from 15.90 € incl. VAT(depending on weight)	3 - 5 working days
Netherlands	Free shipping from 350.00 € (incl. VAT) value of goods, otherwise from 9.93 € incl. VAT(depending on weight)	2 - 4 working days
Norge	Free shipping from 600.00 € (excl. VAT) value of goods, otherwise from 26.91 € excl. VAT(depending on weight)	6 - 10 working days
Austria	Free shipping from 350.00 € (incl. VAT) value of goods, otherwise from 9.60 € incl. VAT(depending on weight)	3 - 4 working days
Polska	Free shipping from 350.00 € (incl. VAT) value of goods, otherwise from 16.40 € incl. VAT (depending on weight)	3 - 6 working days
Portugal continental	Free shipping from 500.00 € (incl. VAT) value of goods, otherwise from 15.90 € incl. VAT (depending on weight)	5 - 10 working days
Portugal (Arquipélagos dos Açores e Madeira)	Free shipping from 500.00 € (incl. VAT) value of goods, otherwise from 15.90 € incl. VAT(depending on weight)	6 - 8 working days
Romania	Free shipping from 500.00 € (incl. VAT) value of goods, otherwise from 15.90 € incl. VAT(depending on weight)	3 - 6 working days
San Marino	Free shipping from 500.00 € (incl. VAT) value of goods, otherwise from 15.90 € incl. VAT(depending on weight)	3 - 6 working days
Slovenia	Free shipping from 500.00 € (incl. VAT) value of goods, otherwise from 15.90 € incl. VAT(depending on weight)	3 - 6 working days
Slovensko	Free shipping from 500.00 € (incl. VAT) value of goods, otherwise from 15.90 € incl. VAT(depending on weight)	3 - 6 working days
Sverige	Free shipping from 3000 SEK (350 €, incl. VAT) value of goods, otherwise from 15.90 € incl. VAT(depending on weight)	3 - 6 working days
Switzerland**	Free shipping from 800 € value of goods, from € 60.00 (shipping + customs clearance, excluding VAT). - any VAT is paid by the recipient)	7 - 14 working days
Suomi	Free shipping from 500.00 € (incl. VAT) value of goods, otherwise from 14.90 € incl. VAT(depending on weight)	4 - 6 working days

B) Who do you ship with and can I track my shipment?

We ship all orders with DHL Premium Service (personal delivery). You will receive the track & trace number by email.

C) When does my order leave the warehouse?

Your goods will normally leave our warehouse within 24 hours of receipt of the order (working days) if we receive the order before 12 noon. The goods are dispatched from our warehouse in Jestetten, Germany. Shipping takes place from Monday to Friday, except on public holidays.

D) Can the delivery and billing address be different and which transport company will be used to send my parcel?

Yes - when completing the order, you have the option of specifying a delivery address that differs from the billing address.

The parcel will be delivered with the DHL Premium courier service to the desired delivery address (delivery Monday to Friday during business hours) against signature. If you are not sure whether you are at home, you can arrange an individual "drop-off authorization" with DHL. You can download the necessary form from the DHL website at www.DHL.de . In this form you can leave individual instructions for the DHL driver, such as "If I am not at home, the parcel can be left at the hairdresser on the first floor" - If you have any questions, please contact DHL directly.

E) What are the payment methods and terms of payment?

In our store you can pay with all major credit cards and PayPal. Alternatively, as a new customer you can also select the "Prepayment" option and send us the invoice amount with the order number to the following IBAN account:

IBAN: DE55 6845 2290 0077 0947 87

Bank: Sparkasse Hochrhein, DE-79761 Waldshut-Tiengen

BIC/SWIFT: SKHRDE6WXXX

Account holder: HCTT Europe GmbH, Hohenkrähenstrasse 14, D-79798 Jestetten

Q) How can I return the ordered goods and who bears the costs?

If you are not satisfied with the goods, you can return them within 14 days of receipt, in the original unopened packaging and at your own expense. Further information on returns can be found in our terms and conditions. If the goods are faulty, please let us know as soon as possible, at the latest within 5 working days of receiving your order. Please always enclose a copy of the invoice with your return.

G) What is the address for returning goods?
Please send your returns together with a copy of the invoice + the reason for the return to the following address:

HCTT Europe GmbH
PAKET4YOU No. 977346
Hohenkrähenstraße 22
79798 Jestetten, Germany